Reliable Support System
In iD, we provide generous and reliable support
Customer Center
"More convenient, more understandable"
We provide an online service to introduce Driving School, but we also place importance on providing services that require human intervention.
One example of this is that Customer Center is open until 7pm on weekdays. We have set business hours so that customers can take their time to consider driving Driving School after returning home from school or part-time work.
Customer Service Headquarters
In fact, it is a department that is always in contact with customers.
Every day, I work with our customers' faces in mind.
The Customer Service Headquarters is truly the heart of Ziplus.
Our main responsibilities include managing contract acceptance, managing payment collection, and making payments to affiliated driving Driving School.
We are building a promise between our Driving School and customers through clear, courteous service and quick, accurate decisions.
In addition, in line with our unique style of "introducing Driving School on the Internet," we are striving to provide better service by establishing thorough low-cost operations. We are also promoting systematization through advanced business design.
Excellent Online Communication
"We support Car Life and a happy life with a car!"
"To those who don't know the value of having a driver's license, I want to convey that having a driver's license and a car is a happy life."
At Ziplus, we have formed our own media in accordance with the above company philosophy.
By providing customers with valuable information, we aim to build trust and turn customers into fans of our products and services.
In addition, to make information about Driving School more accessible and easy to understand, we opened an official LINE account in December 2017.
The ways in which we communicate with those around us are changing rapidly every day.
Ziplus also wants to stay close to your lifestyle and continue to change and evolve to provide the best media services for our customers.
Value of Customer Opinions
In Ziplus, we use customer feedback received from our customer centers and others to improve our services and customer satisfaction.
I want to discuss about getting my license via chat. I want quick and proper response.
Using LINE @, we have started a service that allows you to consult with customer service staff on LINE, making inquiry faster and more convenient.
- Our staff will politely guide you
- We have experienced staff to provide support.We will help in answering your questions.
- Feel free to consult with us in during your free time.
- For customers who are busy with school or work and cannot afford to call, You can also use LINE to ask questions in your free time and check the answers later when it is convenient for you.
I would like to consult by telephone on Sundays and public holidays.
From January 2018, we have expanded the customer center reception hours and started business on Sundays and holidays.
The process of sending documents is troublesome, online application is better.
"Paperless" Reservation procedures are now possible.
- You can save the time and effort required to send the application form by mail, and you can complete a series of application procedures online by submitting it via smartphone.
I thought I already applied online but I still received a call.
- Generally, you can Reservation online, but we may contact you by phone if the payment deadline approaches after Reservation.
We would like to avoid causing inconvenience to our customers by having Reservation invalidated due to missed payment deadlines. Thank you for your understanding.
Please tell me the reason why my loan application got rejected.
- We regret that we do not individually disclose detailed criteria for loan underwriting.
Depending on the outcome of the screening, you may be re-screened to require a guarantor, the process may change to paper-based procedures, or you may not be able to take out a driver's license loan.
Please note that as driver's license loan screening is carried out by a credit company, we are unable to disclose details of the screening process or screening methods.
